by David Jameson | Apr 23, 2018 | Knowledge Base Articles, MS Windows, Troubleshooting
A Windows customer recently reported a problem where they found that they could not listen to their music with apps like Spotify or Pandora while using Gig Performer even though this seemed to work when using other audio plugin hosts or DAWs. If you encounter this...
by David Jameson | Mar 26, 2018 | Knowledge Base Articles, Troubleshooting
If you experience an issue where one of the notes on your keyboard stopped working or you are getting a stuck note, please check: – the properties of all of your widgets in the rackspace. (the MIDI Assignment List window is helpful here), – the Global MIDI...
by David Jameson | Oct 18, 2017 | Knowledge Base Articles, Troubleshooting
A customer reported that Gig Performer would not learn mixer faders in Superior Drummer 3 (SD3). Thanks to some help from Toontrack which we greatly appreciate, we discovered that SD3 requires an extra step. You cannot simply move any parameter in SD3 and have it...
by David Jameson | Jul 2, 2017 | Knowledge Base Articles, OS X, Troubleshooting
A customer, understandably panicked, contacted us to report that after installing the latest update, when he ran Gig Performer he just got an empty rackspace. Also, Gig Performer started a complete scan of his VST and AudioUnit plugins as if they had never been seen...
by David Jameson | Jun 3, 2017 | Knowledge Base Articles, OS X, Troubleshooting
In a crash report recently received, we noted that the message was as follows: Application Specific Information: *** Terminating app due to uncaught exception ‘NSInternalInconsistencyException’, reason: ‘Couldn’t posix_spawn: error 35’ We...
by David Jameson | Jan 30, 2017 | MS Windows, Troubleshooting
Depending on your settings, when you try to install Gig Performer on Windows, you may see a dialog one or more of the following: The publisher could not be verified. Are you sure you want to run this software This file does not have a valid digital signature that...
